Privacy Policy
Last updated: January 15, 2026
1. Identity of the data controller
Xylenvomx, S.A. de C.V., with registered address at Av. Paseo de la Reforma 505, 12th Floor, Col. Cuauhtémoc, Alcaldía Cuauhtémoc, C.P. 06500, Mexico City, Mexico (hereinafter "Xylenvomx"), is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations. Our commitment is to process your data in a legitimate, controlled, and informed manner, guaranteeing your privacy and right to informational self-determination.
2. Personal data collected
For the purposes described in this Privacy Policy, we collect the following categories of personal data: identification data (full name), contact data (email address), financial data voluntarily provided during consultation (approximate income, general credit status), and browsing data (IP address, browser type, pages visited, time spent). We do not collect sensitive personal data. Should it become necessary in the future, your express written consent will be requested beforehand.
3. Purposes of data processing
Your personal data will be used for the following primary purposes that give rise to and are necessary for the legal relationship between you and Xylenvomx: responding to your information and financial consultation requests; providing personalized financial advisory services; evaluating your eligibility for government support programs; following up on the service relationship. Additionally, we use your data for secondary purposes: sending information about new relevant programs and services; preparing internal statistics not linked to your person; continuous improvement of our services and digital platform. If you do not wish your data to be used for secondary purposes, you may communicate this to privacidad@xylenvomx.com.
4. Legal basis
The processing of your personal data is based on: your express consent when completing our contact forms; the contractual relationship derived from the provision of advisory services; compliance with applicable legal obligations under current Mexican legislation, including the LFPDPPP, provisions issued by CONDUSEF, and regulations applicable to the non-banking financial services sector.
5. Data transfers
Xylenvomx does not sell, trade, or transfer your personal data to third parties without your consent, except in the cases provided for in Article 37 of the LFPDPPP. We may share information with: competent authorities when there is a legal obligation or court order; government institutions for the management of support programs for your direct benefit; technology service providers acting on our behalf under strict confidentiality and data protection agreements.
6. ARCO rights
You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO rights), as well as to revoke the consent you have granted us. To exercise any of these rights, you may send your request to the email address privacidad@xylenvomx.com or submit it directly at our offices. The request must contain: full name and contact details of the data subject; clear and precise description of the right you wish to exercise; documents proving your identity or legal representation. We will respond to your request within a maximum period of 20 business days from the date of receipt, in accordance with Article 32 of the LFPDPPP.
7. Security measures
We have implemented and maintain administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, access, or processing. These measures include: data encryption in transit using TLS 1.3 protocol and at rest; role-based access controls with multi-factor authentication; continuous monitoring and periodic security audits; semi-annual staff training in personal data protection; security incident response plans.
8. Cookies and tracking technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect statistical information about site usage. For detailed information about the types of cookies we use, their purposes, and how you can configure your preferences, please consult our Cookie Policy available on this website.
9. Changes to this privacy policy
We reserve the right to modify this Privacy Policy at any time to adapt it to legislative developments, internal policies, or new requirements for the provision of our services. Any substantial changes will be communicated in a timely manner through our website and, when legally required, by email. We recommend that you periodically review this document to stay informed about how we protect your personal information.
10. Competent authority
If you believe that your right to personal data protection has been violated by any conduct of Xylenvomx, you may file a complaint with the National Institute of Transparency, Access to Information, and Personal Data Protection (INAI). For more information, visit www.inai.org.mx or call 800 835 4324.
11. Contact
For any inquiry, clarification, or comment related to this Privacy Policy and the processing of your personal data, you may contact us through: Email: privacidad@xylenvomx.com | Phone: +52 55 4170 2835 | Address: Av. Paseo de la Reforma 505, 12th Floor, Col. Cuauhtémoc, C.P. 06500, Mexico City, Mexico. Business hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Mexico Time).